Equipment will be warranted if certain conditions are met:

• The product still be within the warranty period.
• The damage must be confirmed by a Mitsubishi Cleansui technician as a manufacturer defect
• The product is not in cases of refusal to accept the warranty
• Warranty stamps and serial numbers must be intact, with no signs of scratches, erasing or fading
• The product only use tap water (according to QCVN 01-2018/BYT), water pressure from 0.05-0.35 Mpa, below 60 degrees Celsius, and above freezing temperature.
• The product is used properly voltage.

Continuing to use cartridge that replacement time has exceeded may compromise performance of filtration layers due to the accumulation of impurities and bacteria. This can lead to a reduction in the quality of filtered water, directly impacting skin and hair health.

You should replace the filter after 1 month/ cartridge to ensure the filtration performance.

ES101 has maximum use of water temperature of up to 60 degrees Celsius. If the temperature is higher, it is easy to cause water leakage or damage both product and cartridge.

No, this product is specifically designed for bathroom. The cartridge structure effectively removes impurities and residual chlorine, meeting hygiene and bathing needs but is not suitable for direct consumption.

You can easily replace cartridge at home. To ensure the quality of filtered water, it is recommended to use genuine cartridge. Replacement process involves three steps:

• Step 1: Remove showerhead cover and take out old cartridge.
• Step 2: Place the new cartridge into showerhead.
• Step 3: Reattach showerhead cover and run water to continue usage.