1. Scope and Purpose of Personal Data Collection
We use the information such as full name, phone number, and email provided by customers in the “Register” or “Contact” sections to support inquiries and provide information about our services upon request.
In addition, we may collect customer information through website access using “Google Analytics.” This tool records data such as the number of visits to pages, products, or services on the website, as well as the level of customer interest. The collected data is not personally identifiable. We use these metrics solely to monitor and improve website performance, making it more convenient and user-friendly for visitors.
We may also collect customer information through online advertising channels such as Facebook, Youtube, and Google to support consultation during the sales process and after-sales service.
Cookies: through the use of cookies, we collect and analyze the IP address used to connect your computer to the internet; device and connection information such as browser type and version; operating system; date and time; and URLs leading to our website. Cookies cannot access or manipulate data on your computer’s hard drive. You may configure your browser to disable cookies or notify you when cookies are being sent. You are still welcome to visit our website even if cookies are disabled. However, we may not be able to provide suitable products or services and reserve the right to refuse requests if there are concerns about security violations.
We use the information you provide to process orders, deliver services, and respond to requests via the website. Furthermore, we may use such information to manage customer accounts; verify and conduct online transactions; audit data downloads; improve website layout and content; customize user experience; identify visitors; conduct demographic research; and send product and service information. If you do not wish to receive marketing communications from us, you may opt out at any time.
Online payments will be processed by our international network partners. You are required to provide accurate and non-misleading information to us, our agents, or the website, and notify us promptly of any changes.
Your order details are managed through your account login on the website. Here, you can view your order history, received and shipped products, and subscribed services such as email updates and newsletters. You are responsible for keeping your account information secure and must not disclose it to any third party. We are not liable for any misuse of passwords unless it is due to our fault.
2. Other Provisions on Personal Data
We may use your personal data for market research purposes. Details will be anonymized and used solely for statistical analysis. You may opt out at any time. Any survey or feedback responses you provide will not be shared with third parties.
We may anonymize user data on the website and use it for various purposes, including identifying user locations, analyzing how certain website features are used, or tracking links in emails sent to users. Such anonymized data may be shared with third-party publishers but cannot identify individuals.
3. Third Parties and Links
We may share your information with agents and subcontractors in accordance with our Privacy Policy. For example, third parties may perform services such as delivery, payment processing, data analysis, marketing, and customer support. Information sharing is also intended to prevent fraud and reduce credit risk. In the event of a business transfer, databases containing personal data may be transferred. We do not sell or disclose personal data without your consent unless required by law. Our website may include advertisements and links from third parties.
Please note that we cannot guarantee the security of information or content provided by third parties. Tracking user behavior across display advertising channels (e.g., Customer Match, demographics, interests via Google Analytics) may collect data such as age, gender, interests, and interaction data.
Users have the right to opt out of tracking and customize ad display settings on Google Analytics.
4. Security
We implement appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, or damage to customer information. When collecting data on the website, personal details are stored on secure servers protected by firewalls. For electronic payment information, we use Secure Socket Layer (SSL) encryption. While we cannot guarantee absolute security, SSL makes it difficult for unauthorized parties to decode your information. You should not send complete credit or debit card details to us unless encrypted. We maintain physical and electronic safeguards for the collection, storage, and disclosure of your information. Our security procedures may require identity verification before disclosing personal data.
We advise customers not to share payment details via email. We are not responsible for any losses resulting from information exchange over the internet or email.
Customers must not use any programs, tools, or methods to interfere with or alter the system structure or data. Any acts of intrusion, sabotage, or unauthorized access to system data are strictly prohibited and may result in loss of rights and legal action.
All transaction information is kept confidential. However, we may be required to disclose such information upon request from competent legal authorities.
These terms and conditions are governed by the laws of Vietnam, and Vietnamese courts shall have jurisdiction.
5. Customer Rights
Customers have the right to request access to their personal data and request corrections free of charge. At any time, customers may request that we stop using their personal data for marketing purposes.
a) Purpose and scope of personal data collection
Personal data of members may be used for the following legitimate purposes:
– To confirm orders when customers purchase products on the website
– To send notifications and implement promotional and PR campaigns for services on the website
– To provide service information via email
– To analyze customer behavior trends for developing new services or improving existing ones
– To contact members for surveys, promotions, or feedback through reviews and comments
– To respond to customer inquiries via email, phone, or postal mail
b) Data retention period
– We will store personal data provided by customers in our internal systems during service provision or until the purpose of collection is fulfilled, or upon request for deletion.
c) Other provisions
If additional data collection is required, we will obtain customer consent beforehand.
Seller information on the website is used to facilitate transactions between buyers and sellers. For technical support regarding review, updates, adjustments, or deletion, customers may contact: support@mitsubishicleansui.vn
d) Complaint handling mechanism
If customers detect that their personal data is used improperly, they may submit a complaint via email to support@mitsubishicleansui.vn with relevant evidence. We commit to responding within 24 hours to agree on a resolution.
e) Parties who may access personal data
We do not share customer personal data with any third party except in necessary cases:
– Service providers involved in order fulfillment, limited to necessary data and subject to strict security requirements
– Third-party service providers supporting e-commerce operations, who may process personal data under strict compliance with data protection laws
– Joint programs, outsourcing, or partnerships aligned with purposes stated in Section 2, with full data protection measures applied
– Legal requirements: disclosure may occur when required by law or necessary to comply with legal processes
f) Contact information
For any questions or concerns regarding this Policy or our data practices, please contact us:
Head Office: Hai Li Co., Ltd., 12 Hoang Trong Mau Street, Tan Hung Ward, Ho Chi Minh City, Vietnam
– Hotline: 18008171 (Ext. 2)
– Email: support@mitsubishicleansui.vn
Hanoi Office: 57A Ve Ho Street, Tay Ho Ward, Hanoi, Vietnam
– Hotline: 18008172 (Ext. 2)
– Email: support@mitsubishicleansui.vn
g) Methods for accessing and updating personal data
Customers have the right to provide personal data and may change their decision at any time.
Customers can review, update, or modify their personal data by logging into their account or requesting us to perform such actions.
