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Our privacy policy elucidates how we receive, use, and disclose customer information (in certain cases). Additionally, it outlines the security measures we implement to safeguard our customers’ information. Lastly, it clarifies your choices regarding collection, usage, and disclosure of your personal information.

We are committed to securing the information you provide on mitsubishicleansui.vn website. Please review ‘Privacy Policy for Customer Information Collection and Security’ below before delving into further content. This will provide a comprehensive understanding of our commitments as we strive to honor and safeguard your rights.

1. Scope and Objectives of Personal Information Collection

“We utilize the information you provide, including your full name, phone number, and email entered in the ‘Registration’ or ‘Contact’ sections, to assist in addressing your inquiries and providing information about our services.

We collect information from your website visits through ‘Google Analytics.’ This tool records data on visits to various sections, products and services on the website, while also assessing your interest in these offerings. The information collected is not associated with personal user data; its sole purpose is to monitor and enhance website performance. Our goal is to improve convenience and user-friendliness for you and other visitors.

We collect your information through online advertising channels like Facebook, Youtube, Google, etc., for advisory and support purposes during and after sales process.

Cookies: Through use of Cookies, we collect and analyse IP addresses that connect your computer to the internet; information about your computer and connection, such as browser type and version, operating system, date and time, and URLs leading to our website. Cookies cannot access or manipulate data on your hard drive. Typically, you can configure your browser to disable cookies or notify you when they are sent. Even with cookies disabled, you are still welcome to visit our website, but we may not be able to provide products or services tailored to you. We also reserve the right to reject your requests if we suspect security violations.

We’ll use the information you provide to process orders, deliver services and fulfill website requests. Additionally, we’ll manage your account, process online transactions, audit web data, enhance website content, identify visitors, conduct demographic research and send information unless you opt out. Opt-out is available at any time.

Online payments are processed by our international network agents. You’re responsible for accurate information and notifying us of changes.

Order details are accessed by logging into your web account. Here, view order details, received/dispatched products, subscribed emails, banking details and newsletters. Ensure data security; we’re not responsible for password misuse unless it’s our error.

2. Additional Terms on Personal Information

We may use your personal information for market research, ensuring that details are kept confidential and used exclusively for statistical analysis. You have the option to decline participation at any time. Your responses to surveys or opinion polls requested by us will be kept confidential and will not be shared with third parties.

User data on website will persist in its anonymized form, serving diverse purposes, which include identifying user locations and analyzing specific aspects of website usage or links within emails sent to users. This anonymized data, which does not allow for the identification of individuals, can be shared with third parties, such as publishers.

3. Third-Party and Affiliations

We may share your information with agents and subcontractors in accordance with our Privacy Policy. For example, third parties may handle tasks such as delivery, payment processing, data analysis, marketing and customer service support. The exchange of information with third parties is aimed at preventing fraud and reducing credit risk. In the event of a full or partial business transfer, personal data databases may be transferred. We ensure not to sell or disclose personal data without consent, except as required by law. Our website may include third-party ads and links

Please note that we cannot guarantee the security of third-party information or content. Customer behavior tracking on Display Advertising channels (e.g., Customer Match, demographics, interests via Google Analytics) may collect age, gender, hobbies, and interaction data.

Users have the option to opt-out of tracking and customize Display Advertising appearances on Google Analytics.

4. Security

We have implemented robust technical and security measures to safeguard against unauthorized access, loss, destruction, or damage to your information. When collecting data online, we ensure the secure storage of your personal details on protected servers, backed by firewall protection. For electronic payment details, we employ encryption using Secure Socket Layer (SSL), adding an additional layer of complexity for potential hackers. Although 100% security cannot be guaranteed, SSL significantly complicates any attempts to decrypt your information. Please refrain from transmitting complete credit or debit card details without encryption.

We uphold stringent physical and electronic safeguards throughout the collection, storage, and disclosure of your information. Our security procedures may necessitate identity verification before disclosing any personal information.

We strongly advise against sharing detailed payment information via email, and we do not assume responsibility for any losses incurred during the exchange of information over the internet or email.

Under no circumstances should users employ programs, tools, or methods to interfere with the system or alter data structures. The distribution, propagation, or encouragement of any activities aimed at interfering, disrupting, or intruding into the system’s data is strictly prohibited. Violations will result in the forfeiture of rights and potential legal action.

While transaction information is securely handled, in cases where legal authorities require it, we may be obligated to provide such information. The terms and conditions of this website are subject to Vietnamese law, and Vietnamese courts have jurisdiction over them.

5. Customer Entitlements

Customers have right to request access to their personal data and can ask us to rectify any inaccuracies in their data without feet. At any time, you also have the right to request that we cease using your personal data for marketing purposes.

a) Scope and objectives of personal information collection

We may use members’ personal information for the following legitimate purposes:

– Confirm orders when customers wish to purchase any products on website.

– Sending notifications, implementing advertising programs and PR for new services.

– Provide service information via email.

– Analyze customer consumption trends to develop new services or improve existing ones.

– Contact for information investigation, promotional events, exchanging opinions and information on review boards or comments.

– Respond to customer inquiries: We will reply to members via email, phone, or send letters to the member’s address when inquiries are made.

b) Information storage period

– We will store personal information provided by customers on our internal systems during the service provision to customers or until the purpose of collection is fulfilled or upon the customer’s request for deletion.

c) Others

If we needs to collect additional information, user consent will be sought before proceeding.

Seller information on the website serves the purpose of facilitating transactions between Sellers and Buyers. For technical assistance regarding verification, updates, adjustments, or cancellations, Sellers may send an email request to: support@mitsubishicleansui.vn

d) Mechanism for Receiving and Resolving Customer Complaints when Personal Information is Misused or Exceeds the Scope

If users discover their personal information is being misused or exceeds scope, they have right to send a complaint email to support@mitsubishicleansui.vn with relevant information and evidence. We commits to respond immediately within 24 hours to coordinate a resolution with user.

e) Individuals or Organizations That May Access That Information

We prioritize the security of customer personal information and limit access only to necessary parties:

– Partners providing services related to order fulfillment, limited to necessary information and compliance with security regulations for personal information.

– Third-party service providers for specific activities related to the tiki.vn e-commerce platform, who must comply with all relevant laws and security requirements.

– Affiliated programs, joint ventures, or external hires for purposes outlined in Section 2 always adhere to personal information security requirements.

– Legal requirements: We may disclose personal information if required by law, and such disclosure is reasonably necessary to comply with legal procedures.

f) Contact Information for Customer Queries, Handling of Personal Information

Customers with questions or any concerns about this Policy or our practices regarding the collection and management of personal information can contact us:

Head office: Hai Li Co., Ltd, No. 12 Hoang Trong Mau, Tan Hung Ward, District 7, Ho Chi Minh City.

– Hotline: 0903 362 232

– Email: support@mitsubishicleansui.vn

Hanoi Office: No. 57A Ve Ho Street, Xuan La Ward, Tay Ho District, Hanoi.

– Hotline: (024) 626 911 79

– Send an email to: support@mitsubishicleansui.vn

g) Methods and Tools for Customers to Access and Edit Their Personal Data on the E-commerce Platform

Customers have the right to provide personal information to us and can change that decision at any time.

Customers have the right to check, update, and adjust their personal information by logging into their account and editing personal information or requesting us to do so.