1. Scope and Purpose of Personal Data Collection
We use personal information such as full name, phone number, and email address provided by customers in the “Registration” or “Contact” sections to support inquiries and provide information about our services upon request.
In addition, we may collect customer information through website visits using “Google Analytics”. This tool records data such as the number of visits to pages or products/services introduced on the website, as well as the level of customer interest. The information collected does not personally identify users. We use these metrics solely to monitor and improve website performance, enhancing user convenience and experience.
We may also collect customer information through online advertising channels such as Facebook, YouTube, and Google for consultation purposes, sales support, and after-sales services.
Cookies: Through the use of cookies, we collect and analyze IP addresses used to connect your device to the internet; device and connection information such as browser type and version; operating system; access time and referring URLs. Cookies cannot access or manipulate data stored on your computer. You can configure your browser to disable cookies or notify you when cookies are being sent. You are still welcome to browse our website if cookies are disabled; however, we may not be able to provide certain services, and we reserve the right to refuse requests if there is suspicion of security violations.
We use the information you provide to process orders, deliver services, and respond to requests through the website. Furthermore, we use such information to manage customer accounts; verify and process online transactions; audit data downloads; improve website layout and content; personalize user experience; identify users; conduct demographic research; and send product and service information. If you do not wish to receive marketing communications, you may opt out at any time.
Online payments are processed by our international network agents. Customers must provide accurate and non-misleading information and promptly notify us of any changes.
Order details are managed through your account login on the website. You can review your order history, delivered products, pending shipments, and registered email or banking details. Customers are responsible for maintaining the confidentiality of their personal data and must not disclose it to third parties. We are not liable for misuse of passwords unless it is caused by our fault.
2. Other Provisions Regarding Personal Data
We may use your personal information for market research purposes. Details will be anonymized and used only for statistical analysis. You may opt out at any time. Any survey or opinion responses you provide will not be shared with third parties.
We will continue to anonymize user data on the website and use it for various purposes, including determining user location, analyzing how certain aspects of the website are used, or tracking links contained in emails sent to users. Such anonymized data may be shared with third-party publishers. However, this data cannot be used to identify individuals.
3. Third Parties and External Links
We may share your information with agents and subcontractors in accordance with our Privacy Policy. For example, third parties may perform tasks such as delivery, payment processing, data analysis, marketing, and customer service support. Information sharing is intended to prevent fraud and reduce credit risks. In the event of a business transfer, databases containing personal data may be transferred. We commit not to sell or disclose personal data without consent unless required by law. Our website may include advertisements and links from third parties.
Please note that we cannot guarantee the security of information or content from third-party sources. Customer behavior tracking through display advertising channels (e.g., Customer Match, demographics, interests via Google Analytics) may collect information such as age, gender, interests, and interaction data.
Users have the right to opt out of tracking and customize how advertisements are displayed via Google Analytics.
4. Security
We implement appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, or damage to customer information. When collecting data on our website, we store personal information on secure servers protected by firewalls. For electronic payment data, we use Secure Socket Layer (SSL) encryption. While we cannot guarantee 100% security, SSL significantly reduces the risk of unauthorized access.
You should not send full credit or debit card details via unencrypted email. We are not responsible for any loss arising from such transmission.
You must not use any software, tools, or methods to interfere with or alter the system structure or data. Any attempt to disrupt, damage, or gain unauthorized access to the system is strictly prohibited and may result in legal action.
All transaction information is kept confidential; however, we may disclose such information if required by law. These terms and website content are governed by Vietnamese law, and Vietnamese courts have jurisdiction.
5. Customer Rights
You have the right to request access to your personal data and request corrections free of charge. At any time, you may request us to stop using your personal data for marketing purposes.
a) Purpose and Scope of Personal Data Collection
Personal data of members may be used for the following lawful purposes:
– To confirm orders when customers purchase products on the website
– To send notifications, promotional programs, and PR communications for services
– To provide service information via email
– To analyze consumer trends to improve or develop services
– To contact customers for surveys, promotions, feedback, or reviews
– To respond to customer inquiries via email, phone, or postal mail
b) Data Retention Period
– Personal data will be stored on internal systems throughout the service provision period or until the purpose of collection is fulfilled, or upon customer request for deletion.
c) Other Provisions
If additional information is required, we will obtain customer consent before collection.
Seller information on the website is provided to facilitate transactions between buyers and sellers. For technical support regarding data review, update, correction, or deletion, customers may contact: support@mitsubishicleansui.vn
d) Complaint Handling Mechanism
If customers discover that their personal data has been used improperly, they may submit a complaint via email to support@mitsubishicleansui.vn with relevant evidence. We commit to responding within 24 hours to resolve the issue.
e) Entities That May Access Personal Data
We do not disclose personal data to third parties except in necessary cases:
– Service providers assisting in order fulfillment under strict data protection obligations
– Third-party service providers supporting e-commerce platform operations
– Joint programs, outsourcing, or partnerships aligned with stated purposes
– Legal requirements from authorities
f) Contact Information
For inquiries regarding this policy or personal data handling:
Head Office: Hai Li Co., Ltd., 12 Hoang Trong Mau, Tan Hung Ward, Ho Chi Minh City
Hotline: 18008171 (press 2)
Email: support@mitsubishicleansui.vn
Hanoi Office: 57A Ve Ho, Tay Ho Ward, Hanoi
Hotline: 18008172 (press 2)
Email: support@mitsubishicleansui.vn
g) Methods for Accessing and Editing Personal Data
Customers have the right to provide personal data and may change their decision at any time.
Customers can review, update, or adjust their personal data by logging into their account or requesting us to perform such actions.
