Notice Regarding Serial Number Labels and Cleansui Warranty Policy

MCC news

03.09.2026

Dear Valued Customers,

To enhance service quality and protect the rights and benefits of customers using genuine Mitsubishi Cleansui products, Hai Li Company Limited – the official distributor of Mitsubishi Cleansui in Vietnam – respectfully announces the warranty policy and Serial Number Label requirements, effective from October 1, 2026.

1. Products purchased from October 1, 2026 onwards

The Serial Number Label serves as the basis for verifying genuine products and is a mandatory requirement for warranty eligibility.

Please keep the Serial Number Label intact on the product throughout its use to facilitate product verification and warranty support when needed.

2. Products purchased before October 1, 2026

Customers will continue to receive the standard official warranty, provided that the product information and warranty period have been fully recorded in our system.

If you need to check your warranty status, please contact the Mitsubishi Cleansui Customer Care Hotline for assistance in verifying the information recorded in our system.

3. Serial Number Label is faded, damaged, or lost

Please contact the Mitsubishi Cleansui Customer Care Hotline for assistance in verifying your product information and obtaining a replacement Serial Number Label free of charge after verification.

To ensure a quick and accurate verification process, please preferably use the phone number used when purchasing the product or replacing the cartridge and provide information according to one of the following options:

Preferred: VAT invoice or sales invoice.

If the invoice is no longer available: Please provide the seller’s contact phone number together with at least one of the following:

Delivery note
Purchase date
Place of purchase (name/address)

After verification is completed, we will assist in providing a replacement Serial Number Label during the next cartridge replacement.

If the product’s origin cannot be fully verified, but the product is inspected and confirmed to be a genuine Mitsubishi Cleansui product distributed by Hai Li Company Limited, customers will still be eligible for:

Paid maintenance services
Genuine cartridge replacement

4. Recommendations

To facilitate product verification and support throughout product use, we recommend that customers:

Regularly check the condition of the Serial Number Label;
Keep the serial number, purchase invoice, and dealer information;
Contact the Mitsubishi Cleansui Customer Care Hotline when warranty verification is required.

For any inquiries, please contact the Mitsubishi Cleansui Customer Care Hotline:

Southern Vietnam: 1800 8171

Northern Vietnam: 1800 8172

We sincerely appreciate your trust and continued support throughout the years.

Sincerely,

Ho Chi Minh City, September 1, 2026

HAI LI COMPANY LIMITED

Frequently Asked Questions (FAQ)

1. How can I check whether my product is still under warranty?

Please contact the Mitsubishi Cleansui Customer Care Hotline to check your product information and warranty period in our system.

2. Will products purchased before October 1, 2026 be affected?

For products purchased before October 1, 2026, warranty benefits will continue to apply provided that the product information and warranty period have been fully recorded in our system.

3. What should I do if the Serial Number Label is lost or unreadable?

Please contact our toll-free hotline at 1800 8171 (Southern Vietnam) or 1800 8172 (Northern Vietnam) for product verification and free assistance in obtaining a replacement Serial Number Label after verification has been completed..

4. What information do I need to provide to obtain a replacement Serial Number Label?

Please preferably provide the phone number used when purchasing the product/replacing the cartridge and the purchase invoice. If the invoice is no longer available, you may provide the seller’s contact phone number together with a delivery note, purchase date/time, or place of purchase.

5. What happens if the product’s origin cannot be verified?

If the product is still confirmed to be a genuine Mitsubishi Cleansui product distributed by Hai Li Company Limited, you may continue to receive paid maintenance services and genuine cartridge replacement.